Privacy Policy

1. Information We Collect

We collect information to provide and improve our cleaning services to you. The types of information we collect include:

• Personal information you provide when booking a cleaning service or requesting a quote: your name, phone number, email address, home address, and service preferences.
• Payment information is processed securely through our booking system. We do not store credit card numbers on our servers.
• Website usage data collected automatically, including browser type, device information, pages visited, and referring URLs.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and schedule cleaning services at your location
• To communicate with you about appointments, confirmations, and reminders
• To send follow-up communications about your service
• To improve our website and service offerings
• To respond to your inquiries and customer service requests

3. How We Share Your Information

• We do not sell, trade, or rent your personal information to third parties.
• We may share your information with our cleaning professionals assigned to your service — including your name, address, and service details — solely for the purpose of completing your cleaning appointment.
• We use FormSubmit.co to process contact form submissions, which delivers your form data directly to our email inbox.
• We may disclose information if required by law or to protect the rights, property, or safety of Chula Vista Cleaning Service, our clients, or others.

4. Data Security

• We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, or misuse.
• Our website uses SSL encryption to protect data transmitted between your browser and our servers.
• Our booking system uses industry-standard security protocols, including Stripe for payment processing with 256-bit encryption. We never store credit card numbers on our systems.

5. Cookies and Tracking

• Our website may use cookies to improve your browsing experience and help us understand how visitors interact with our content.
• We use Google Maps embeds on our website, which may set their own cookies subject to Google's privacy policy.
• You can control cookie settings through your browser preferences. Disabling cookies may limit some features of our website.

6. Your Rights

• You may request access to, correction of, or deletion of your personal information at any time by contacting us directly.
• You may opt out of marketing communications at any time by replying "STOP" to any text message or by contacting us via email.
• California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected about you and the right to request deletion of that information. To exercise these rights, please contact us using the information in Section 10.

7. Third-Party Links

Our website may contain links to third-party websites such as review platforms or booking tools. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child under 13, please contact us immediately and we will take steps to delete such information.

9. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. When we make changes, we will update the effective date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information. Your continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the personal information we hold about you, please reach out to us: